Frequently Asked Questions
Can't find your answer? Email info@shop9.mt or message us on WhatsApp.
How do I place an order?+
Browse the shop, add products to your bag, then go to checkout. Sign in or check out as a guest, enter your delivery address and payment details, and confirm. You will receive an order confirmation by email within minutes.
Can I change or cancel my order?+
If your order has not yet been dispatched, email info@shop9.mt or call +356 9901 2050 as soon as possible. Once dispatched, please follow the steps in our Refund & Returns Policy.
Which payment methods do you accept?+
We accept Visa, Mastercard, Stripe, PayPal, Revolut Pay, Apple Pay and Google Pay. All payments are processed on secure, PCI-compliant infrastructure.
Is VAT included?+
Yes — prices shown to EU customers include Maltese VAT where applicable. The exact VAT breakdown is shown on your invoice.
How long does delivery take?+
Malta: 1–3 business days. EU: 3–7 business days. UK/Switzerland: 5–10 business days. International: 7–21 business days. See our Shipping Policy for full details.
Do you ship internationally?+
Yes. Some destinations are restricted due to cosmetic-import rules; you will be notified at checkout if your country is excluded.
What is your return policy?+
Unopened products may be returned within 14 days under EU distance-selling rules. Faulty or damaged items can be returned free of charge. See our Refund & Returns Policy.
Can I return opened cosmetics?+
For hygiene reasons, sealed cosmetics that have been opened cannot be returned, in line with EU consumer-rights rules. Faulty products are always covered by your statutory warranty.
How do I sell on MOREYA?+
Apply on our Become a Merchant page. Once your business and product range are approved, you can list products from your dashboard. Listings go live after a final review.
What commission does MOREYA take?+
Commission is set per category and disclosed in your merchant agreement. Payouts are made on a regular schedule to your nominated bank account.
How do I reset my password?+
On the sign-in page click 'Forgot password' and we will email you a secure reset link. Links expire after 60 minutes.
How do I delete my account?+
Email info@shop9.mt from your account address and we will permanently delete your personal data within 30 days, subject to legal retention obligations.