We dispatch MOREYA orders from approved fulfilment partners in Malta and across the EU. Below are the standard service levels — exact rates and ETAs are calculated at checkout based on your address and parcel weight.
1. Order processing
Orders placed before 14:00 CET on a business day are processed the same day. Orders placed after 14:00, on weekends or on Maltese public holidays are processed on the next business day. You will receive a tracking link by email once your parcel is dispatched.
2. Malta
- Standard: 1 – 3 business days · from €4.95 · free on orders over €60.
- Express (next business day): from €9.95.
3. European Union
- Standard: 3 – 7 business days · from €9.95 · free on orders over €120.
- Express: 2 – 4 business days · from €19.95.
- EU VAT is included in the displayed price. No customs charges apply within the EU.
4. United Kingdom, Switzerland and rest of Europe
- Tracked: 5 – 10 business days · from €17.95.
- Local import duties and VAT may apply at delivery and are the responsibility of the recipient.
5. International (rest of world)
- Tracked: 7 – 21 business days · from €24.95.
- Some destinations may be excluded due to cosmetic-import restrictions; you will be notified at checkout.
- All taxes, duties and customs fees are payable by the recipient and are not refundable if a parcel is refused.
6. Tracking and delays
Tracking updates may take 24 – 48 hours to appear. Carrier delays caused by weather, customs or strikes are outside our control, but we will always assist in locating your parcel.
7. Lost or damaged parcels
If your parcel is lost in transit or arrives damaged, contact info@shop9.mt within 14 days of the expected delivery date. We will open a carrier claim and arrange a replacement or refund as per our Refund Policy.
8. Address accuracy
Please double-check your shipping address at checkout. Re-delivery fees caused by incorrect addresses are passed on by the carrier and may be deducted from any refund.